Troubleshooting stuck print jobs in the Print Queue for HP Printer

Published: 14th February 2012
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Hewlett Packard is one of the best printer manufacturers across the world. Its printers are famous to offer the quality printing at low cost. Still frequently the users face technical faults with HP printers. Mostly the print jobs often get stuck in the print queue and disable the users to take any printout. If you are also facing this issue then you’ve came up at the right place. We are going to discuss the steps to resolve the print job stuck issue with HP Printers. Follow these steps to resolve this frustrating issue with your HP printer.

Disclaimer: We don’t take any responsibility or guarantee of the results after performing the steps mentioned in this article. It is up to you who you follow them. If you are not technical enough then take help of HP Technical Support.

Checking the exact nature of problem

Please check for following symptoms:

• Unexpected, Unusual or erratic noise from the printer

• Error messages on the printer screen

• Flashing or blinking lights on the printer

If you are getting any of the above symptoms then it means the printer has got some hardware problem. In our case, we are assuming that user is not getting any of the above symptoms but he/she is not able to empty the print queue as some jobs are stuck in it.

Initial Method

1. Almost all the latest HP printers have a CANCEL button over it. Press this CANCEL button on your HP Printer to cancel all the printing operations.

2. Try to turn off your printer for 30 seconds. After that, turn it on back.

Check the print queue after each step. Proceed to next methods only when above two steps doesn’t work.

Method 2

Perform the below steps to erase the stuck print jobs from the print queue.

1. Power off your printer.

2. Launch the ‘Run’ from Start Menu.

3. Type the command ‘control printers’ and press the Enter key. This will open the Printers Control Panel.

4. Double click your printer to open its Print Queue dialog box.

5. Right click in this area and click ‘Cancel All Documents’ and please wait for few seconds.

If the print jobs are erased with these steps then it is fine else continue with the next methods.

Method 3

We can stop the Print Spooler service and erase the stuck print jobs from the internal Windows printer related files. Perform below steps for this method,

1. Keep your printer turned off.

2. Start Notepad and paste the following commands

net stop spooler

del %systemroot%\system32\spool\printers\*.shd

del %systemroot%\system32\spool\printers\*.spl

net start spooler

3. Save the file and give the name inside double quotes - before and after its name. Enter the primary name as ‘EmptyPrintQueue’ and secondary name after dot as ‘bat’. Its name can be “EmptyPrintQueue.bat”. You can also copy this name with quotes and save the file on desktop.

NOTE: Contact HP Technical Support if you face any problem in creating this batch file or understanding how it works.

4. Switch to the desktop, right click ‘EmptyPrintQueue.bat’ and select ‘Run as Administrator’. Enter the login credentials of administrator user if required.

The command file runs to stop Print Spooler service, empty the print queue from internal OS files, and then start the Print Spooler service. Now, please check the print queue is empty or not. Try to take a printout from any software also.

If you still face any issue with the HP printer or stuck print jobs, then take help of Online Printer Support to get your printer issue fixed.

Herry Willson is working as a Technical Content Writer with SupportMart, a 24x7 available technical support company. We offer brand-independent online technical support for HP computers, its Operating systems & software. Our service includes online PC support for almost every brand such as Dell, HP, Toshiba, Acer, Sony, etc. For more information Call us at 1-8007937521 or visit

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